Richard Dahl
Engineering Executive
AI & AGENTIC SYSTEMS | ENGINEERING EXCELLENCE | DATA-DRIVEN DELIVERY | MENTORSHIP
WELCOME! I’M RICHARD DAHL,
- An engineering executive with 20 years leading teams of up to 80+ engineers, and a software engineer at heart
- A builder of agentic AI products that cut costs and create new revenue in healthcare
- A champion of AI-augmented engineering, using tools like Claude Code and Copilot to multiply what teams can deliver
- A turnaround leader who turns unstable platforms into predictable, data-driven delivery engines
- A mentor and culture creator who pairs psychological safety with accountability to grow high-performing teams and future leaders
- A healthcare SaaS veteran across revenue cycle, prior authorization, claims, and patient engagement
You can learn more about my leadership style here.
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CAREER HIGHLIGHTS
View my full work experience here
AGENTIC AI LEADERSHIP
Leading the delivery of agentic AI products that change the economics of healthcare revenue cycle work. That includes a denial-prevention platform that cut the cost to authorize by 23.9%, and HIPAA-compliant AI voice agents that tripled telephony automation and collected $3M+ in self-pay.
AI-AUGMENTED ENGINEERING
Embedding GitHub Copilot, Claude Code and AI code-review agents across the software development lifecycle, increasing engineering capacity by 33%. I treat AI as a force multiplier for disciplined teams, not a replacement for discipline.
PREDICTABLE DELIVERY
Turning unstable platforms into predictable delivery engines through test automation, observability, CI/CD and DORA/flow metrics. Results include moving from biweekly to daily deployments, cutting release verification from a week to a day, and sustaining 99.99% uptime on revenue-critical systems. I also rescued at-risk monoliths by rebuilding them as scalable microservices, including an $80M+ claims engine that customers moved to without disruption.
CHANGE LEADERSHIP
Repeatedly selected by executives to lead large-scale transformations. Examples: relocating to New Zealand to move a 45-person org from waterfall to agile (release cycles went from 12 months to 8 weeks), modernizing an 80+ engineer Enterprise department, and being hired at Ensemble to stabilize platforms and bring engineering discipline.
CULTURE & MENTORSHIP
Building psychologically safe, highly accountable cultures where engineers grow into leaders. This produced my org’s highest eNPS (43) and a 28% jump in engineer satisfaction through engineering guilds and better processes. Mentoring others, just as I was mentored, is still the most rewarding part of my work. Read testimonials from Jim, Jordan, and Joel here.
REVENUE GROWTH
Delivering consistent year-over-year growth across my portfolio. That means protecting an $80M+ annual revenue stream, growing customer revenue 18% and SMS revenue 27% through product innovation, and creating new collection channels with AI.